Payments

I accept almost all forms of payment. You can pay with PayPal, Credit Cards as detailed on shop page and Etsy giftcards.
Payment is due, in full, at the time the order is placed.

Shipping

Notification will be sent via e-mail, if provided, when goods are ready for despatch. All orders are despatched via Royal Mail or Courier and from time to time a signature will be required upon arrival.

I unfortunately cannot be held responsible for any parcels which are lost in transit. If this happens I will do everything I can to follow up with the Post Office and work with you the customer to get it resolved. If you require recorded delivery please contact me for a quote as it does not come as standard. I am happy to provide proof of postage on request.

Refunds

I hope that you will love your purchase from me but if for any reason you are not completely satisfied please contact me and I will try to assist you in any way I can.

If you wish to return your item or change your mind about your purchase you have 14 days from the date of delivery to do so. To receive a refund please first contact me to let me know you are returning the item and return the item to me in the condition it arrived in and in its original packaging.

I do not accept refunds or returns on earrings because of hygiene reasons (this is EU regulations). I can also not accept returns on custom orders. The Buyer is responsible for return postage. I advise that you obtain a certificate of posting from the Post Office (this is free from the Post Office) or courier company.

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