I accept almost all forms of payment. You can pay with PayPal, Credit Cards as detailed on shop page and Etsy giftcards.
Payment is due, in full, at the time the order is placed.
Notification will be sent via e-mail, if provided, when goods are ready for despatch. All orders are despatched via Royal Mail or Courier and from time to time a signature will be required upon arrival.
I unfortunately cannot be held responsible for any parcels which are lost in transit. If this happens I will do everything I can to follow up with the Post Office and work with you the customer to get it resolved. If you require recorded delivery please contact me for a quote as it does not come as standard. I am happy to provide proof of postage on request.
I hope that you will love your purchase from me but if for any reason you are not completely satisfied please contact me and I will try to assist you in any way I can.
If you wish to return your item or change your mind about your purchase you have 14 days from the date of delivery to do so. To receive a refund please first contact me to let me know you are returning the item and return the item to me in the condition it arrived in and in its original packaging.
I do not accept refunds or returns on earrings because of hygiene reasons (this is EU regulations). I can also not accept returns on custom orders. The Buyer is responsible for return postage. I advise that you obtain a certificate of posting from the Post Office (this is free from the Post Office) or courier company.
Many of our items come presented in a way that allow you to gift them.
Small items such as bookmarks come with an organza bag.
Jewellery is usually boxed.
Larger items vary so we often leave a message the description.
If you require a message to your recipient then send us a message and we will add a small card to the package at no extra cost.
If this didn’t answer your questions then please message up either through Etsy, our Facebook or Instagram.
We ship internationally.
We currently don’t sell wholesale due to many of our items being truly unique so we only stock a few.
There are many way you can communicate with us. Not only can you message through Etsy but we also have Facebook and Instagram. We speak fluent English but also know a little French.
Many of our jewellery can be extended. We often leave sizing details for each item in the description. However if you require an alternative size please contact us as we sometimes we have other sizes.
We love sharing and communicating with you! Thats why we have a Facebook Page, Twitter and Instagram. Follow us to get sneak peaks at new products and share your thoughts and photos with us.